Refund Policy

Last Updated: February 8, 2026

My Commitment to Quality

I am committed to providing high-quality, professional playtesting services. Your satisfaction is my top priority. This refund policy outlines when and how refunds are processed.

Refund Eligibility

You may be eligible for a full or partial refund in the following circumstances:

  • Service Not Delivered: If I fail to deliver your playtest report within the agreed timeframe (average of 5-7 business days, but a maximum of 20), you are eligible for a full refund.
  • Quality Issues: If the playtest report does not meet the standards outlined in my service description, I will either revise the report or issue a refund at my discretion.
  • Cancellation Before Work Begins: If you cancel your order before I have started the playtesting process, you will receive a full refund.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Work Already Completed: Once the playtest has been conducted, refunds are not available. I invest significant time and effort into each playtest in order to provide the best possible feedback.
  • Disagreement with Feedback: If you disagree with the playtesting feedback or suggestions, unfortunately, this does not qualify for a refund. I can only offer my own, honest opinion on your design. Disagreement on some points is inevitable, but I find that even in disagreement there is a lot to learn.

How to Request a Refund

To request a refund, please follow these steps:

  1. Email me at greginplaystudios@gmail.com with "Refund Request" in the subject line
  2. Include your order number/purchase confirmation and a detailed explanation of why you're requesting a refund
  3. Provide any supporting material if possible (e.g., communication showing missed deadlines)

Refund Processing Time

Once a refund is approved:

  • I will process the refund within 3-5 business days
  • Refunds will be issued to the original payment method
  • Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account

Contact Me

If you have any questions about my refund policy, please don't hesitate to reach out: